Privacy Policy
Last Updated: September 2026
At NERAYAS, we respect your privacy and are committed to protecting the personal information you provide while using our website.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you place an order, create an account, contact us, or interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment-related information required to process your order
- Information you provide when contacting customer support
We may also automatically collect certain technical information, such as browser type, device information, IP address, and website usage information.
How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm and communicate order status
- Provide customer support
- Process payments and refunds
- Improve our products and website
- Maintain website security
- Prevent fraud and misuse
- Send service-related communications
- Send promotional communications where permitted and where you have provided the appropriate consent
Payment Information
Payments may be processed through third-party payment service providers.
NERAYAS does not intend to store complete card, banking, or other sensitive payment credentials on its own servers. Payment information may be handled directly by the relevant payment provider according to its privacy and security practices.
Cookies
Our website may use cookies and similar technologies to:
- Keep you signed in
- Remember shopping cart information
- Understand website usage
- Improve website performance
- Provide a better shopping experience
You can manage or disable cookies through your browser settings, although certain website features may not function correctly.
Sharing of Information
We may share necessary information with trusted service providers such as:
- Payment gateways
- Shipping and delivery partners
- Website hosting and technology providers
- Customer support providers
- Analytics and security service providers
We only share information where reasonably necessary to provide our services, operate the website, process orders, or comply with applicable legal requirements.
We do not sell your personal information for monetary gain.
Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no online transmission or storage system can be guaranteed to be completely secure.
Your Choices
Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.
You may also opt out of promotional communications by using the unsubscribe option provided in those communications or by contacting us.
Children’s Privacy
Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children for commercial purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or your personal information:
Email: sales@nerayas.com
Phone: +91-8999842852
Address: Marketed By: Neraya’s Cosmetic, Gate No. 1247, Vaidehi Farms, Mukaiwadi, Bhukum, Pune, Maharashtra, India.