Shipping & Delivery Policy
Last Updated: September 2026
At NERAYAS, we aim to process and deliver your orders safely and efficiently.
Order Processing
Orders are generally processed within [1–3 business days] after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Delivery Time
Estimated delivery time is approximately [3–7 business days], depending on your location and courier availability.
Remote or difficult-to-service locations may require additional delivery time.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Free shipping: [Insert your confirmed free-shipping condition here.]
Order Tracking
Once your order has been dispatched, you may receive tracking information through your registered email address, phone number, or other available communication method.
Delivery Delays
Delivery times may be affected by:
- Weather conditions
- Public holidays
- Courier delays
- Incorrect or incomplete delivery information
- Remote delivery locations
- Unforeseen logistical circumstances
We will make reasonable efforts to assist with delayed shipments.
Incorrect Address
Please make sure your shipping address and contact information are correct before placing your order.
NERAYAS may not be responsible for delivery failures resulting from an incorrect or incomplete address provided by the customer.
Damaged Package
If the outer package appears damaged or tampered with at delivery, please photograph the package before opening it and contact our support team as soon as possible.