Refund and Returns Policy

Last Updated: September 2026

At NERAYAS, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you.

Eligibility for Returns

A return or replacement may be accepted in the following situations:

• The product received is damaged.
• The product is defective or has a manufacturing issue.
• You received a product different from the one ordered.
• The product is missing from your order.
• The package was received in an opened or tampered condition.

For hygiene and safety reasons, opened or used skincare and haircare products generally cannot be returned or exchanged, unless the product is defective, damaged, or incorrectly supplied.

Return Request

To request a return or replacement:

1. Contact us within [48 hours / 7 days] of receiving your order.
2. Provide your order number.
3. Share clear photographs or videos showing the product and packaging.
4. Our team will review your request and provide further instructions.

Please retain the original product, packaging, invoice, and shipping label until your request has been resolved.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method, wherever applicable.

The time taken for the amount to reflect in your account may depend on your bank, payment provider, or payment method.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photographs/videos of:

• Outer packaging
• Shipping label
• Product received
• Damage or defect

We may provide a replacement, refund, or another appropriate resolution after verification.

Non-Returnable Items

The following may not be eligible for return:

• Products that have been opened or used
• Products damaged due to misuse or improper storage
• Products without original packaging
• Products returned without prior approval
• Products purchased during a clearance or special sale, where specifically stated
• Gift cards or other non-returnable items, where applicable

Cancellation

Orders may be cancelled only before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

For return or refund assistance:

Email: sales@nerayas.com
Phone: +91-8999842852
Address: Marketed By: Neraya’s Cosmetic, Gate No. 1247, Vaidehi Farms, Mukaiwadi, Bhukum, Pune, Maharashtra, India.